Refund policy

Return & Refund Policy

Thank you for shopping at [Shop Kris's]. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Returns

• Timeframe: You have [ 30] calendar days to return an item from the date you received it.

• Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.

• Packaging: Your item must be in its original packaging with all tags attached.

• Proof of Purchase: Please include the receipt, invoice, or proof of purchase with your return.

Refunds

• Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

• Approval: If your return is approved, we will initiate a refund to your original method of payment ( credit card, PayPal).

• Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually [5-10] business days).

Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

• Deductions: If you receive a refund, the cost of return shipping will be deducted from your refund (Note: Remove this line if you offer free return shipping).

Exchanges

• Damaged or Defective Items: We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact us at [fennellkristopher@gmail.com].

Non-Returnable Items

The following items cannot be returned or refunded:

• Sale, clearance, or promotional items

• Gift cards

• Perishable goods, custom products, or personalized items

• Intimate or sanitary goods (swimwear, earrings)

Contact Us

If you have any questions on how to return your item to us, contact us at:

• Email: [fennellkristopher@gmail.com]

• Phone: [830-339-9244]